REI, a well-known retail chain, is a leading brand that specializes in providing a wide range of outdoor and fitness gear, apparel, and footwear. With a strong focus on catering to outdoor enthusiasts, REI offers top-quality products for a variety of activities. Located in North Conway, New Hampshire and part of the Settlers Crossing complex, the REI store is a popular destination for those looking to explore the great outdoors. The store prides itself on its knowledgeable and friendly staff, ensuring customers receive excellent service and expert advice. Whether customers are in need of hiking boots, camping gear, or winter sports equipment, REI offers a diverse inventory at competitive prices. In addition, REI provides a convenient return policy, allowing customers to return items purchased online at the store instead of mailing them back. Celebrated for its exceptional customer service and vast product selection, REI continues to be a trusted name in the outdoor retail industry.
Amenities and More
- Kerbside pickup
- Wheelchair-accessible entrance
- Credit cards
- Debit cards
- NFC mobile payments
- In-store shopping
- In-store pick-up
- Quick visit
Reviews
Wonderful friendly staff as always like any other REI stores. Love to shop here
Four stars only because they have such low inventory !! It was very tough getting what I wanted to get (found size, but not color ,, or color was good but no size). The staff was very helpful though! I hope they can figure out their supply chain issues soon.
Had such a strange experience here today, had to share some feedback as this is departure from my normal five star experiences at many REIs. Arrived bummed to see that they’d shutdown their rental program and at such a strange time (painful from customer experience for those that had rented their frequently in past). Also looked at purchasing cross country ski boots, but was discouraged from trying on any of their boots. Not sure what the current strategy evolution is, but seems some of the moves are lost in translation, resulting in poor customer experiences.
We loved the store and always spent a fair coin when we visited the area. And always brought friends here.
As they changed their policy and our well educated pooch is not welcome / allowed anymore we will spend our money elsewhere.
Thank you to the bike department at REI. We were in desperate need of help to keep the bikeloud.org crew going on our journey from Wilmington NC to Quoddy State Park ME and they delivered. Pulling stuff from other bikes, improvising, spotting coming critical failures on the rims and helping us pick the right gear to keep us moving. Coming in unannounced is always risky, these guys are busy, but they worked us in to keep us on schedule. Thank you from the whole crew!
Bait and switch. Advertised at $180 but at checkout is $240. I won't go back.
Gee I don’t know where to start, store is huge and far to spaced out, clearance isn’t clearance it’s 30% off, and man it would be nice if one of REI employees looked like they knew anything about what they talk about, I mean not to be judgmental but where are you hiring from? 35 year old NH locals that can’t find a job anywhere else, they don’t give a hoot about the outdoors, and don’t know squat about it to begin with. And that’s going of off two separate occasions visiting this locations .
I hope I don't get their names wrong but Mac and Noah thanks again for doing a great job installing my Thule roof box.. there are so few places these days where you can get customer service that doesn't feel like they are put out of their way to help you. We've been members for as long as I have remember and intend to keep it that way.
Location
1498 White Mountain Hwy C30, North Conway, NH 03860, United States
Hours
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Monday
10:00 AM - 07:00 PM
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Tuesday
10:00 AM - 07:00 PM
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Wednesday
10:00 AM - 07:00 PM
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Thursday
10:00 AM - 07:00 PM
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Friday
09:00 AM - 07:00 PM
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Saturday
09:00 AM - 07:00 PM
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Sunday
10:00 AM - 06:00 PM
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